I’m a Senior UX Designer and Writer – currently working on large language models and design systems for AI.

WORK EXPERIENCE

Senior UX Designer, Foundations → Qualtrics, Washington D.C., 2021-Current
Designer, Writer → AI Collaborative, Chicago, 2019–2021
National Communications Lead, Architecture Writer → Multistudio Architecture, San Francisco, 2017-2019
Design Strategist and Writer → Bauhaus Foundation, Tolleson, Awake, Wallpaper*, San Francisco, 2015 - 2017

Below is a limited set of work samples. For more detailed case studies, please contact me on LinkedIn.

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Qualtrics Assist, AI

A large language model-powered chat to guide all users through a more reliable path of questioning, leading to greater insights.

  • Not everyone who uses a dashboard is a data expert.

    Dashboards are usually built for data experts—the ones who dig into trends, compare benchmarks, and find meaning in all the numbers, graphs and charts. But what about the casual data observer? Someone who's curious about their data and wants to learn more, but just needs a bit of help to get there? How can we make it easier for them to find insights?

  • Natural language Models (LLMs) make data digging more human

    LLMs have an immense power to take the abstract and translate it into full text. Qualtrics Assist, an LLM-powered chat assistant, allows the non-expert to learn from their data, and dig deeper into their dashboard by asking simple, human questions to a ‘chat assistant’ who responds in a simple, human way.  This personalized support, right on their dashboard, enables quick interpretation of survey results, delivers personalized support, offers real-time data-driven recommendations, and automates routine tasks, ultimately boosting productivity and reducing workload.

AI UX design system and toolkit

A design system and patterns toolkit for designing AI-powered experiences that users want and trust.

  • When working with a new technology, designers need principles, systems, and patterns to integrate AI / ML into digital experiences.

  • The design system and frameworks empower teams to design AI-powered experiences that are ethical, promote user agency, and are driven by real human needs. Backed by foundational research and design workshops, it defines patterns, components, and a design language.

Content design system

Designing a system for reusable language.

  • Designers frequently switch between Figma and Coda for content, UX writing best practices, component usage guidance, and AI guidelines. This inefficiency leads to a scattered workflow. Designers often dig through each other's files or wait for Slack responses, contributing to confusing design language and a lack of automation for simple tasks. And without a central repository for product strings, there is inconsistent and repetitive copy across products

  • This library follows the principles of atomic design. It separates UI elements from the content to bring consistency and the reusability of language into the design process.

Airbnb Community Center

Designing an online community for Hosts, by Hosts.

  • The Airbnb Community Center is a community-generated content platform for millions of users worldwide. But before the redesign, the navigation was bad, the information architecture was non-existent — and it just didn’t feel like an Airbnb space.

  • The redesigned site looks and feels like an Airbnb experience. It’s easy to use, friendly, and engaging — but maintains balance with community-driven content.